Question 1

Can I order from any UK store?

Accepted Answer

Yes! We purchase from any retailer where the item is available. Simply provide the link or details in your order form. Whether it’s a high-street favourite or a luxury boutique, we’ll handle the rest.

Question 2

What are your pricing & fees?

Accepted Answer

There is a minimum order value of £100, whether purchased online or in person. Our service fee is based on order value: 20% for orders between £100 and £499, 17% for orders between £500 and £999, and 15% for orders of £1,000 or more.

Each order also includes a £25 Premium Service & Logistics Fee, which covers secure packaging, handling, and coordination. A £4 FX Handling Fee applies to all orders. Shipping is charged at a flat rate of £5 per kilogram, with full tracking and delivery through our trusted courier partners.

An optional Order Protection Plan is available from £10.

Question 3

How long does delivery take?

Accepted Answer

Typically 5–10 business days after purchase. Delivery times may vary depending on DHL transit and customs processing in your country, but tracking is always provided so you can monitor your order every step of the way.

Question 4

Do you offer insurance?

Accepted Answer

Yes. The AfriSelect Protection Plan covers your order against loss, damage, or misdelivery. It’s automatically included for items up to £300, and we recommend Enhanced Protection for items valued over £500 for full coverage and peace of mind.

Question 5

Who pays customs duties?

Accepted Answer

Clients are responsible for all import taxes, customs duties, and fees charged by their country. We recommend checking your local customs policy before ordering to avoid unexpected costs.

Question 6

Can I cancel my order?

Accepted Answer

Orders cannot be cancelled once payment has been made. Refunds are only eligible under specific conditions — such as unavailable items, lost or damaged items under the Protection Plan, or incorrect items shipped.

Question 7

How do I submit a refund or claim?

Accepted Answer

Contact AfriSelect immediately with:

• Your order details

• Proof of purchase

• Photos of your item/s and your AfriSelect receipt/order summary

We’ll review your claim and process a refund or replacement according to the Protection Plan terms.

Question 8

What if my item is very high-value?

Accepted Answer

For items over £500, we recommend upgrading to Enhanced Protection. This ensures full coverage against loss or damage during transit, giving you complete reassurance when shopping luxury or high-ticket items.

Question 9

Are all items authentic?

Accepted Answer

Absolutely. Every item we source is authentic and purchased directly from official UK retailers. Brand names shown on our site are for informational purposes only — AfriSelect is not officially affiliated with any brand unless clearly stated.

Question 10

How do I track my order?

Accepted Answer

You’ll receive a DHL tracking number for every order. You can use this to follow your shipment in real time, from dispatch to delivery at your doorstep.

Question 11

Can I order multiple items?

Accepted Answer

Yes. Include all product links and details in your order form. We’ll calculate your full total — including item costs, service, packaging, and shipping fees — and send you an invoice for upfront payment.

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