Simple, Fair, and Transparent

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At AfriSelect, we pride ourselves on honesty and clarity. Every order is handled with care from purchase to delivery, but we understand that sometimes things don’t go as planned.

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Our refund and cancellation policy ensures peace of mind while protecting both your interests and the integrity of our service.

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​Refund Eligibility
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• The requested item becomes unavailable from the retailer

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• Your item is lost or damaged in transit under the AfriSelect Protection Plan

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• An incorrect item is shipped due to an error on our part.

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Refunds do not cover service, packaging, or FX handling fees, as these are administrative and processing costs for services already rendered.

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Cancellations​

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• Orders can only be modified or cancelled before purchase confirmation (i.e., before AfriSelect completes the payment to the retailer).

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• ​Once an order is placed and paid for, it cannot be cancelled or refunded unless one of the eligibility conditions above applies.

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• All cancellations must be requested in writing via email and not WhatsApp.​

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Refund Process

To initiate a refund:

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1. Contact AfriSelect with your order number and details.

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2. Provide proof of payment and purchase.

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3. Refunds will be processed using your original payment method within 7–10 business days once

approved.

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Need Assistance?

We’re happy to help with any issues or questions — simply reach out via email, WhatsApp or Instagram DM.

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Email: info@afriselect.co.uk

Phone/WhatsApp: 07594093247

Instagram: @afriselect

 

​Your Benefits at a Glance

 

• Clear Refund Process: Simple, transparent steps with no confusion

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• Protected Purchases: Eligible refunds covered under Protection Plan

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• Honest communication: We update you every step clearly​

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• Peace Of Mind: We handle every detail with care