Peace Of Mind For Every Order

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At AfriSelect, we understand that your items are more than just purchases - they're important, valuable and sometimes hard to replace. While DHL is a reliable shipping partner, our Protection Plan adds an extra layer of security, giving you confidence from checkout to delivery.

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Why You Need It​

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Even with the most trusted courier, issues can arise. Our Protection Plan covers you against:

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• Loss In Transit: Packages that never arrive at your doorstep

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• Damage During Shipping: Items damaged while on their way

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• Misdelivery: Packages delivered to the wrong address

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With AfriSelect, your order is safeguarded at every step, so you can ship internationally with ease.

 

Protection Plans​

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We keep pricing transparent and simple:

 

Order value up to £300

Protection Fee - Included

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Order value up to £301-£500

Protection Fee - £10

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Order value up to £501-£1,000

Protection Fee - £20

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Order value up over £1,000

Protection Fee - £25

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Tip: For high-value items (£500+), we strongly recommend enhanced coverage to ensure full protection.

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How To Make A Claim​

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1. Notify us within 7 days of receiving your delivery.

 

2. Provide:

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• Proof of purchase

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• DHL tracking number

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• Photos if the item is damaged along with your order receipt/summary/invoice

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3. AfriSelect will review your claim and process a refund or replacement according to the plan purchased.

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What's Not Covered​

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• Damage caused by improper handling after delivery

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• Loss or damage from customs inspections or client mis-declaration 

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• Protection is limited to the declared item/s value or purchased plan limit

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​Your Benefits at a Glance

 

• Secure shipping: Every package is fully tracked via DHL

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• Transparent Fees: No hidden costs, everything is upfront

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• Peace of mind: High-value purchases are protected from loss or damage

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• Simple claims: Every process with prompt responses